Your specific rates will be outlined in your Contract and Rate Agreement. Payment is payable in advance and is due no later than drop off time on the first contracted care day of each week, unless another arrangement has been agreed upon. If this day is a holiday, payment is expected on the previous day. If you go away on vacation, payment is due BEFORE you leave. In cases of illness, your payment is still expected unless other arrangements have been previously made.
Payments may be made by check or cash, as long as no checks are returned for non-payment. Checks must be dated for the day they are due, no post-dated checks will be accepted. You may also set up online payments or account auto debits. There will be a late fee of $5 for each day that payments are received late. Repeated late payments may be grounds for termination and your deposit will be non-refundable. We will give you a minimum of two-week's notice of any increases in your childcare fee.
We will supply you with a year-end summary of all daycare fees paid during the year for tax purposes. This will be given to you in January each year or when services are terminated. You may request a statement at any time.
If a check is returned for non-sufficient funds, you will be required to pay all fees that incur as a result of the returned check. Childcare services will be immediately halted until full payment of tuition and NSF charges has been made, in CASH, or cashiers check. In addition, we will only accept cash or automatic withdrawal payment from you from that point forward.
You are scheduled for childcare for the hours listed in your Contract and Rate Agreement. If you drop off before or pick up after these times, you will be charged a late/early fee. (Examples: If you put 4:30 p.m. as your pick-up time, your late fees will begin at 4:31 p.m. even though child care is open until 6:00 p.m. If you put 8:30 a.m. as your drop-off time and you drop off earlier than that you will be charged an early fee even though child care is open at 7:00 a.m.) Late fees will also apply if you tell me verbally that you will be picking your child up early and do not arrive by the time you say. The late fees will be as follows: You will be charged an overtime rate of $5.00 per child per every 15 minutes that you are late or early. (Example: 1 to 15 minutes late or early, you owe $5.00 per child; 16 to 30 minutes late or early, you owe $10.00 per child.) Calling to inform us that you will be unavoidably late does not waive your late fees. If overtime is pre-arranged, our fee will be $2.00 per every 15 minutes. This is to assure that children are picked up on time. Late drop off does not constitute late pick up. Payment is expected, in CASH, at the time of pick up or drop off. If cash payment is not made at this time, you will be given a bill due on or by your next regularly scheduled fee payment due date. These rules will be strictly enforced, and your habitual tardiness may result in termination of services.
The above late fees will also be charged to you if another person is suppose to arrive to pick up your child and is late.
It is your responsibility to have your child picked up on time. If you know you will be unavoidably late, it is your responsibility to have an authorized alternate person pick up your child. Bad traffic or weather (except in extreme situations) will not be an accepted late excuse and you will be billed accordingly. Please remember that it is your responsibility to allow ample time to get here to pick up your child on time. In cases of extreme bad weather a phone call from you would be expected to let us know you are on your way. We would not want you to put yourself in danger in rushing to our facility to be on time, but we would still expect to be reimbursed for services at an overtime rate of $2.00 per child per every 15 minutes. Job-related lateness will not be excused for any reason. Continued late pick-ups will mean breach of contract and you will forfeit your child's position in the child care as well as your deposit.
There will be no refunds or adjustments made to your child care fee for your time missed due to illness, holidays, or days off. A place has been reserved for each child that cannot be filled on a short-term basis.